What it is:
• An automatic and customized mediation platform for integration on the company website;
• Using a neutral and positive online environment;
• Offering tools to contribute to an effective and definitive dispute resolution
• Enabling direct interlocution among Consumers and Companies;
• Offering assistance to the parties to build agreements in a safe, transparent and isonomic environment;
• Educating the users on the topics treated, and use of techniques that favor the reformulation of language and the realization of informed agreements.
What FindResolution provides:
• Development of clear, navigable and simple platform;
• Structuring and formatting of communication among consumers and companies, with the availability of options that favor the use of language and positive vocabular;
• Intelligence team that feeds the information in the Platform, diagnoses the operation of it and the results obtained, with a view to incorporating learning with experience;
• Customization for platform to automatically mediate cases involving very low values and that do not justify the costs of hiring mediators.